TERMS & CONDITIONS
Effective Date: 1st October 2025
Website: naturalworldexplored.com
Owner: Explored
Email: naturalworldexplored@gmail.com
Introduction
Welcome to Natural World Explored. By accessing or purchasing from this website, you agree to these Terms and Conditions (“Terms”). Please read them carefully before using our services. If you do not agree to these Terms, please do not use this website. These Terms apply to all visitors, customers, and users of this website.
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Products and Services
Natural World Explored sells limited-run merchandise inspired by the Natural World Explored YouTube channel. All products are offered subject to availability and may be withdrawn or modified at any time without notice. We strive to ensure all descriptions, images, and prices are accurate, but minor variations in colour, print, or design may occur.
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Pricing and Payment
All prices are listed in New Zealand Dollars (NZD) unless otherwise stated. Prices do not include international customs duties or import taxes, which are the responsibility of the buyer. Payments are processed securely via our third-party payment processors. We do not store your payment details.
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Shipping Policy
We utilise third-party companies for global shipping from New Zealand. Shipping times vary by destination and may take several weeks for international locations. We use sustainable packaging materials where possible and take care to ensure safe delivery. However, we are not responsible for delays, loss, or damage occurring in transit once items have been handed to the shipping provider. For full details, please refer to our Shipping Policy.
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Returns and Refunds
Returns of damaged goods are accepted within 30 days of receipt. You must contact us at naturalworldexplored@gmail.comwith proof of damage (for example, a photo) before returning any product. Due to international shipping costs, we generally cannot offer refunds or exchanges for change of mind. Refunds, where approved, will be processed back to the original payment method. For full details, please refer to our Returns and Refund Policy.
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Intellectual Property
All content on this website—including text, graphics, logos, videos, and product images—is the intellectual property of Natural World Explored unless otherwise credited. You may not reproduce, distribute, or create derivative works from our content without prior written permission.
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Privacy and Data Use
We respect your privacy. Personal information collected through this website is handled in accordance with our Privacy Policy. In summary, we collect and use personal information to respond to enquiries and fulfil orders, manage communications and marketing, and improve our website and customer experience. We may share limited information with trusted third parties (for example, shipping and analytics providers) as detailed in the Privacy Policy. All data is managed in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988.
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Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can manage or disable cookies in your browser settings, though this may affect website functionality.
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Limitation of Liability
To the fullest extent permitted by law, Natural World Explored is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website, the purchase or use of our products, or reliance on any information provided. We make no guarantee that the website will be error-free or continuously available.
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Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.
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Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with the effective date. Your continued use of the website after any changes means you accept the revised Terms.
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Contact Information
For questions or concerns about these Terms, please contact:
Email: naturalworldexplored@gmail.com
Location: Auckland, New Zealand